Refund & Return Policy

At Bain St Home, we want you to be satisfied with your purchase. If you need to return an item, please review our return policy below.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You will also need your receipt or proof of purchase.

We accept returns of eligible products that meet these conditions, whether the return is due to a product issue or a change of mind.

How to Start a Return

To request a return, please contact us at bainsthome@gmail.com.

If your return is approved, we will provide a downloadable return shipping label at no additional charge for the label itself, along with instructions on how to return your package.

Returns must be shipped to:

Bain St Home
915 W. Bain St
Dexter, MO 63841
United States

Please do not send items back without first requesting a return. Unauthorized returns will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs on eligible returns that are not due to an error by Bain St Home or a defective or damaged product.

There is no additional fee for providing a downloadable return shipping label. However, the actual return shipping charges are the customer's responsibility.

If you receive an incorrect, defective, or damaged item, please contact us immediately so we can review the issue and arrange an appropriate resolution. Bain St Home will cover return shipping costs when a return is required because of our error or a verified product defect or damage.

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if an item is damaged, defective, or incorrect.

Email bainsthome@gmail.com with your order details and a description of the issue so we can evaluate the situation and make it right.

Exceptions and Non-Returnable Items

Certain products are not eligible for return, including:

• Used, opened, or partially used products

• Personal care products

• Custom or personalized products

• Perishable goods

• Hazardous materials or flammable liquids and gases

• Sale or clearance items

• Gift cards

If you have questions about the return eligibility of a specific product, please contact us before making a purchase.

Exchanges

We do not offer direct product exchanges.

If you would like a different product, fragrance, or size, please request a return of the original eligible item. Once your return is accepted, you may place a separate order for the replacement product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post your refund.

If more than 15 business days have passed since your return was approved, please contact us at bainsthome@gmail.com.

Contact Us

For questions about returns, refunds, or product issues, please contact:

Bain St Home
Email: bainsthome@gmail.com
915 W. Bain St
Dexter, MO 63841
United States